“The cabin was ok.”
A little worn out and in need of some tlc. Only just enough crockery. Shower tray not good and blocked. Light bulbs.
Lovely position. Site facilities good.
BUT
From the weds we had severe disruption due to cabins across roadway from us being remover. While we realise this has to happen at some time there was no warning or info given at all. We had to go out on both weds and Thurs due to noise and mess. We could not park beside our cabin and noise drive our dog crazy. I spoke to sure manager who was not interested and emailed head office who said not their fault but down to you to have informed us. We went a long way and spent a lot of money for this holiday and would definitely not have booked that week if we had known about this maintenance. Have reported this by phone to you but was told not your fault either. Sykes team very polite.
Hi Alison, we are very sorry to hear that about your stay, unfortunately as the maintenance that you have said about doesn't have anything to do with lake escape, we are unfortunately don't get told of such things as it is down the park not us as an individual, please can you confirm who you spoke to via phone as the owner I haven't received any calls regarding this and would be interested in finding out who it is you are contacting as it isn't myself and you said the sykes team is very polite.
I can reassure you that the shower tray etc have all since been addressed as I visited the property myself after your departure for a break.
I shall contact sykes and park dean and make sure going forward we are aware of all park maintenance around the lodge, so this doesn't happen again.
again, I am sincerely sorry for the inconvenience caused and hope you still managed to enjoy the lovely views and surroundings of lake escape.
Kindest regards
Connor.
Property Owner