We currently have a vacancy for a Customer Service Assistant at our Windermere Office.
We are Lake District Lodge Holidays, the friendly local business specialising in holiday lodge rentals.
A vacancy has arisen for a full time Customer Services Assistant at our Windermere Office. The role involves responding to enquiries and arranging stays at one of the many privately owned holiday lodges we represent.
You’ll be a great communicator both verbally and using the written word and have a passion for delivering exceptional service to guests looking to visit the Lake District. Experience in a similar role will be an advantage.
Salary will be commensurate with experience for a 35 hour working week plus alternate Saturday mornings.
If you’re interested in this role and joining a company which is truly passionate about what it does, then please let us know why you will be ideal for this role and send your c.v. to: Mark Holdcroft, Managing Director, Lake District Lodge Holidays, Yewgarth, New Road, Windermere LA23 2LA or email: firstname.lastname@example.org
We look forward to hearing from you!
To provide a high quality service to our holidaymakers and maximise opportunities for additional bookings from enquiries received.
Responsible for delivering exceptional customer service in accordance with company policy and processes whilst fulfilling a wide variety of administrative tasks and functions
Handling of bookings and enquiries through various channels (commonly telephone and website) including accurate processing of all bookings in line with established processes. Increase bookings (sales of lodge stays) by following up enquiries by email/phone. First point of contact for bookings and enquiries.
Liaise with other members of our team and contractors (cleaners, maintenance etc) as appropriate. Undertake any reasonable additional tasks or duties as directed by the Office Manager or other Company Directors when necessary.
A strong team player with the ability to work to deadlines and on their own from time to time. The position requires an active listener who can quickly understand and respond to the needs of the enquirer or guest. The ability to adapt to changing priorities, multi-task and have organisational skills, commitment and discipline to see work through to completion under pressure. Will need to be of robust character and able to instill confidence in colleagues and
customers through a self-assured and professional approach.
Must have a flexible approach to working days and times to cater to the variations in customer demand and business operation.
Specific Job Skills:
An outstanding communicator able to deal with all customer groups effectively and handle situations of conflict with confidence and professionalism. Understands the importance of customer service and sales delivery and has experience in the front-line operational environment.
A competent and experienced user of Windows operating systems and applications including the Microsoft Office – particularly Outlook, Word and Excel. Ability to learn and and adapt to new software applications and tools is essential.
Literary & Numeracy:
Must be a very competent written communicator and able to articulate both simple and complex topics verbally and in written form. Basic numeracy skills required.
The closing date for applications is Friday October 19th 2018.