“It would be helpful if the code to access the barrier at the entrance was included in the welcome text, we arrived at 18:35, rang the number on the text (which stated the office was open 9am to 9pm.”
) the automated reply stated that the office closed at 5pm. We tried the reception on-site, also closed, as the arrival time is currently after 16:00 it may be useful to have staff available until a reasonable time, we eventually got the code from a member of bar staff within the clubhouse. The property is located within a holiday park complex, although it is not a problem as the site is relatively quiet. Location of lodge is great, overlooking Lake Windermere. The Lodge is a few years old and in good condition, there was a slight smell of damp in the main bedroom, (this is the wettest part of England), this i believe is down to the debris, leaf litter and dead wood accumulating behind the lodge, the groundsman on the site also used the area to dispose of the grass cuttings from his mower. There were a few items that require attention, faulty bedside lamp in small bedroom that tripped out the electrics for the lodge, shower door in en-suite was off the bottom rail, there was toothpaste smear on the wall and towel rail in the same en-suite, leaves and small twigs are blocking the rainwater gutters, causing water to cascade over and down the patio doors, the addition of a leaf guard to the gutters may stop this. Bowness-on-Windermere is a pretty location, plenty of activities and attractions, lots of pubs, restaurants, shops and takeaways. Great location to explore the lakes and hills.This lodge is in an ideal location with just a small amount of attention lacking, which is what will remain in our memory.
What did you enjoy most about your stay?
The views over the lake, and the town.
What one experience (e.g attraction, walk, day out) would you recommend for our future guests?
Walk to the top of Brant Fell view point, a short but tricky walk from Bowness, the views are fantastic.
- Mr Graham Lewis, Sep 2020
Thank you for letting us know of your lodge experience. Graham. We are sorry to hear you had some trouble accessing the barrier code when you arrived on site. For guests that arrive later than 6, as is detailed in the welcome text simply call the number, press one for maintenance (between 9am ? 9pm) and you will be put through to a member of our team who will be happy to help. Otherwise Parkdean staff are on hand until 6pm and a night warden is also available from 6 onwards, the number is provided in your arrival information. Noting your further comments, we apologise that a few things appear to have been overlooked. These have been addressed and there should be no further issues in the lodge. We have also spoken with Parkdean and asked that the grass cuttings are removed from behind ? this is unusual, and we are sure a one off. Thank you for letting us know of your concerns and we do hope that despite these you had an enjoyable stay at Shoreside. With fantastic views, a great location and a lodge that is super equipped, this is a popular place to stay and we shall certainly do all we can to make sure that continues. Thank you, Graham for your review and we do hope you will return for another stay very soon.
Property Owner