“Since you ask for my opinion here it is….”
,
1. the ‘lodge’ is opposite a Dilapidated lodge , making the view on the ‘patio’ unsightly.
2. the hot tub area is at the back of the lodge near the bins and surrounded by bushes with lots of debris in plain sight, old mop, bottles , cans, old wooden door , horrible smells, flys and potentially rodents as my dog would not settle and there was movement in bushes.
3. the toilet when flushed makes the most horrendous sound which went on for 35 seconds each time, maintenance were unable to fix during our stay
4. the sofa has collapsed and is not fit for purpose, maintenance could obviously not resolve this issue
5. the outside of the property is unnecessarily dirty, needs a good jet wash and the wooden railings have not seen paint on years , even the small touches like hanging basket were full of weeds
6. there is an unclean smell which has been disguised by sickly plug inns.
7. the front door sticks, and there areas of damage in the lodge that should be addressed , I.e broken furniture that could easily be repaired.
8. there are not two decent parking spaces as advertised, if you take two cars you have to strategically park them very close together.
Ok, so my experience, we stayed here for two days to celebrate a 70th birthday , we arrived on a Monday to a stone cold hot tub so I called Sykes. The engineer arrived and said the hot tub was too full ( nothing to do with us) and should have been turned on hours ago, he appeared to be blaming his colleague for this. So despite us only arriving at 4pm as this was the check in time we were told the tot tub would take 5-6 hours to heat, needless to say we never got chance to use the hot tub on day one so we were super disappointed as we were only there for 2 days.
Plan B was to sit on the patio, however the view of the dilapidated lodge was so unsightly I might as well have taken my 70 year old mum to sit on the car park of the local tip.
Plan C was to move inside however the sofa does not seat 6 so then you have to move wooden uncomfortable dining chairs into the living g area, and those sitting on the sofa are equally uncomfortable as the sofa has completely collapsed. Each time someone goes the loo and flushes you get 35 seconds of what sounds like a plane about to take off! This is very disturbing especially through the night.
In The first 24 hours I had maintenance in
to ….
1. fix the gate as the bolt fell off due to rot and I didn’t want dog to escape
2. To sort the freezing cold hot tub out but the outcome to this was to wait 5-6 hours!
3. To change a flickering light bulb in the lounge above the tv.
4. To look at the collapsed and very uncomfortable sofa
5. To try and fix the horrendous sound coming from under the sink which they could not.
Needless to say I had the worst time , hated every minute ,so much so I packed up on night two and left the property at 7am on the Wednesday morning grateful I’m going to get home , can’t believe they are charging £800 for two nights For this less than adequate holiday ‘lodge’ and my poor mums birthday a disaster.
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The Lake District Lodge Holidays Owner Relations Team.
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