Property Information

How do you maintain standards at your properties?

We work hard to encourage Owners to offer you the best customer experience by working closely with them, referring them to cleaners and maintenance staff that other Owners use, sharing cleanliness and health & safety related guidance with them when we receive it, discussing holidaymaker feedback with them and encouraging them to make improvements etc. We also support them in getting the most out of their holiday let, this may include adding additional facilities enjoyed by holidaymakers. Customer feedback rests at the centre of our business and our post-holiday surveys are seen by all. All comments, positive and negative are shared live with our Owners, and our customer relations teams have daily communication with holiday-goers on-holiday experience and how to enhance it.

Where can I find more information about a property's features or amenities?

The photos of a property and the description of that property contains additional information about features and amenities available. It's important to read this information carefully, it makes up part of the contract you sign with the Owner. See the Booking Conditions.

Please log in to your account if you have a booking in place and you need to check the property summary.

Will my property have WiFi?

If WiFi is available at a property, the symbol will be displayed in the overview of the property details. If there is no symbol, then this indicates the property does not have WiFi.

Please bear in mind that some of our properties are in remote locations with less reliable, low speed and/or intermittent connectivity, and from time-to-time unforeseen situations happen in properties that mean the WiFi may not be available (tree falls on lines, internet provider issues).

Do you offer “pet free” properties?

We cannot guarantee that any of our properties are completely pet free as all properties accept guide/assistance dogs (unless there are rare extenuating circumstances for an Owner unfortunately having to say no to them.)

What are the check in and check out times?

Full details about arrival and departure times will be provided when your booking is confirmed. Please be aware that Owners are unable to accommodate early check in or late check out requests.

What is a Good Housekeeping Bond?

Some properties require a Good Housekeeping Bond for their booking. The Good Housekeeping Bond is a security bond made between you and the property owner, which is taken (or held on a payment card provided), with the understanding that you will take care of and cause no damage to the property rented during your stay. Provided there has been no damage during your stay, this bond will be refunded back to you within 14 days of departure or won't be taken from the card.

Are towels and bed linen provided?

Most properties provide towels and bed linen as part of the rental price but there are a few exceptions to this, so please check the summary section of the property description to ensure that you have the correct information.

Please remember to bring along your beach towels. Please also note cot linen is not provided.

Is cot bedding supplied?

If a property offers a cot, please note that cot bedding is not included in any property so please remember to bring your own. This includes suitable cot pillows and blankets.

Is fuel and power included?

Most properties include fuel and power in the rental price. However, some may charge a supplement, have a coin meter, or make a charge based on a meter reading at the end of your stay and some may charge extra for logs/coal provided for open fires and woodburning stoves. Where there is a charge for fuel, this will be made clear in the summary section of the property description.

Please also note that if you wish to charge your electric vehicle, properties with dedicated charging points are advertised as having them and each property description will contain further information on whether any additional charges will apply. If a property does not have a dedicated charging point you must not charge your car at the property, and we recommend that you use charging stations.

Please log in to your account if you have a booking in place if you need to check your property summary.

Can I charge my electric vehicle?

Properties with dedicated charging points are advertised as having them and each property description will contain further information on whether any additional charges will apply.

If a property does not have a dedicated charging point you must not charge your car at the property, and we recommend that you use charging stations.

Please log in to your account if you have a booking in place if you need to check your property summary.

Can I park at the property?

Many properties offer parking for at least one car. However, in some locations, parking may be on the street or in a public car park. Please check the property summary section for full details of what parking is available.

Please log in to your account if you have a booking in place if you need to check your property summary.

Are any of the properties suitable for people with limited mobility?

All properties are individually owned and have varying degrees of accessibility. It is important to carefully read the individual layouts and descriptions to ensure the property you choose is suitable for your requirements - accessibility and access can encompass a wide range of requirements for individual needs. Please check the key features of the property description to ascertain if this property is suitable and use the search options available if these features are important to you. Should you have any specific requirements, please contact us to ensure that we find a property suitable for your needs.

Does the property offer a barbecue?

You may want to enjoy a barbecue or two whilst on holiday. Many of the properties offer a barbecue - you can see if one is offered in the summary section on the property page. If you want to bring a portable barbecue with you to use, please check with the Owner first to make sure that it is acceptable at the property you have booked.

Please log in to your account if you have a booking if you need to check your property summary or retrieve the contact details for the Owner.

Will the property be decorated at Christmas?

If you have a booking over the Christmas period, many of the properties feature festive decorations. If you want to check if the property you have booked offers decorations over the seasonal period, please log in to your account to contact us.

How do I view the address of the property?

To view the address for your property, please log in to your account and select the 'Getting here' section on your booking. Please note that we only release the address, directions to your property and key collection information when the full balance for your holiday has been paid. Please plan your journey well to avoid getting lost.

How do I view the directions to the property?

To view the directions to your property, please log in to your account and select the 'Getting here' section on your booking. Please note that we only release the address, directions to your property and key collection information when the full balance for your holiday has been paid. Please plan your journey well to avoid getting lost.

Where do I find the key collection information?

To view the key collection information for your property, please log in to your account and select the 'Getting here' section on your booking. Please note that we only release directions to your property and key collection information when the full balance for your holiday has been paid.

Do I have to clean the property when I leave?

We understand that Owners arrange for their properties to be cleaned and serviced between bookings but, as cleaning time is often limited during busy periods, please leave the property as clean and tidy as you found it. This means replacing furniture and fittings returned to their original positions, removing all food from the cupboards and fridge before you leave, ensuring all dishes are washed and put away and all rubbish and waste is disposed of in the location advised by the property owner.