“The lodge is well kitted out and in a great location with everything you need.”
It cannot be faulted in this respect. HOWEVER, the booking time sated I could not arrive until 4pm and it ended up 4:30 by the time we got to the lodge and gain access. Half the day is wasted so by time you unpack etc its a wasted day.
The reasons stated were for "deep cleaning" because of coronavirus. I can categorically say that this lodge was not deep cleaned. It did not smell like it had and marks on cups, bedding etc would also suggest it had not. Now I am not normally bothered about things like marks on cups and stuff like that because it has to be lived in and cleaners cannot make everything perfect so its totally fine and acceptable. My grievance is because I effectively lose half a day because I am told it has to be super cleaned because of contamination risks only to find I've been told porky pies (lies) because this was not the case. I also had to request cleaning items as nothing was there like mops, disinfectant, bin bags, standard things essentially.
So essentially I would say this: If you expect guests to check in late and leave early then you should really do what you say and deep clean the lodge.
What did you enjoy most about your stay?
Location and the lodge
What one experience (e.g attraction, walk, day out) would you recommend for our future guests?
Keswick is a great day
- Mr Craig Hunter, Jul 2020
Thank you for the review, Craig. We are so pleased you enjoyed your stay despite a few niggles at the start. Please bear with us as we adapt to new guidelines to accommodate guests. We will of course be speaking with the housekeepers and also the lodge owners to let them know of your experience, and to remind them to be more attentive to the requirements of guests staying in a holiday lodge. We are sorry that a few things were not quite right for you. Noting the new arrival time of 4pm, the Park can get busy with arrivals although we are hoping this will, in time, become a quicker process for guests. Thank you choosing Acorn Bank Lodge, it really is a great place to stay and the location on the edge of Bowness-on-Windermere is excellent. We hope you return for another stay soon. Thank you.
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