“Lovely lodge.”
would use again, as long as the following issues are addressed. water temp was set too low, resulting in luke warm showers and baths, etc. boiler is behind locked door, so no access to adjust thermostat, although heating throughout was tremendous.
hot tub was out of use and broken throughout. had maintenance out twice but they were unable to fix it. we felt sorry for the people following us.
apart from that, the lodge served us well
Thank you so much for review,
We are so glad that you enjoyed your stay and would love to welcome you back.
We agree that Brightwater is a lovely warm cosy lodge, in a beautiful location on the park.
We are very sorry that the hot tub was out of use. With is being constantly used occasionally issues arise and parts need replacing.
Our maintenance team do everything possible to rectify any issues as quickly as possible.
We hope that we can accommodate you again in the future and would love to offer you a hamper on arrival if you choose to return.
Kind regards Tina
Unfortunately with the hot tub being in constant use occasionally parts need replacing. This has now been addressed.
Property Owner