“The lodge was very nice but disappointingly the hot tub was not working and ...”
The lodge was very nice but disappointingly the hot tub was not working and that was the main reason we chose that lodge to book
It wasn't working before we arrived so it would have been nice to have been told before so at least we were prepared
efforts were made to try and fix it but the engineer wasn't free to come until our day of departure
we couldn't use it as it was loosing water and though topped up each day the temperature didn't get hot enough to use
Apologies you holiday was not as expected. As you referenced, every effort was made to resolve the problem during your stay, We understand the compensation offered to you was acceptable and reflected your disappointment with the hot tub.
Thank You for your positive review of the lodge and now the hot tub is fully restored, we hope you will return to Broad Oak in the future.
Property Owner