“The property was not cleaned properly before we arrived there was dog muck all around deck area which we cleaned up.”
There was a power cut on Friday when we arrived, in addition I would like to know which light and fixing was broken, as we did a clean sweep of the property before we left and there was no visible damage.
If this is the way Parkdean looks after their customer, then I am very disappointed with the way they treat customers. As we booked with Sykes cottages l am also disappointed you would not take my call. If this is the level of service you provide when customers have issues, I would not ...
There was a power cut on Friday when we arrived, in addition I would like to know which light and fixing was broken, as we did a clean sweep of the property before we left and there was no visible damage.
If this is the way Parkdean looks after their customer, then I am very disappointed with the way they treat customers. As we booked with Sykes cottages l am also disappointed you would not take my call. If this is the level of service you provide when customers have issues, I would not recommend your company to friends and family
- Stephen, September 2026
Thank you for taking the time to leave a review. We are sorry that you felt the lodge was not clean, and that there was a Troutbeck wide power failure affecting the whole area. This was outside of anyones control. The lodge was indeed cleaned before your arrival but apologise if there was dog excrement on the decking, if you would have alerted us we would have cleaned this. You have only now highlighted these concerns after a damage claim has been raised with you. The light in the double room was completely smashed off the ceiling and you did not even inform us that it was broken, you have been sent the photos. It is a shame that you are disappointed, I am sure both Park Dean and Sykes will welcome you to stay again in the future.
Property Owner