“The cottage was large and spacious but not completely tidy”
Thank you for your feedback on Squirrels Snug Lodge. We are pleased you found the lodge large and spacious, although disappointed to hear your found the lodge not completely tidy.
We are sorry to hear the cleaning has not reached the standard expected on this occasion. Had this been brought to our attention on arrival, we would have been happy to arrange the return of the cleaner to address any issues.
If you are able to provide some further information regarding the issues found, therefore we can ensure this does not happen in the future. Please email firstname.lastname@example.org
We do hope this will not deter you from returning and we look forward to welcoming you back.