“The lodge was lovely and we had a great time but I would like to share some feedback.”
The cleanliness of the lodge was poor - When we arrived the dishwasher was full of crockery presumably from the previous stay. It is clear that the lodge is well used but the general cleanliness wasn't great. The main bedroom was dusty and all windows needed to be opened to remove the smell of dogs (it is advertised as dog friendly so this was expected) but perhaps some ventilation prior to guest arrivals would be advisable.
The wifi is not accessible as advertised which wasn't a huge issue but may be for some guests. The lady on reception said the wifi doesn't reach that lodge anyway .
I have stayed in a couple of other lodges on the site and I would describe this one as functional. Others have had some creature comforts such as tea, coffee, milk etc. Just a small touch and low cost would make the stay more special.
With that in mind however, we had a great stay in a great location.
Thank you for your valued feedback . We were most concerned to learn of the cleanliness issues, had you contacted us during your stay, we would have sent a member of our team down to look into the issues for you. The WiFi is provided by the park and so out of our control,Thank you for your recommendation of providing refreshments , we shall take this on board. We apologies for any inconvenience caused. We do hope you will return to the English Lake District.
Property Owner