“This is our 3rd trip to Limefitt Lodges, we booked the Wainwright lodge on the day we returned from a brilliant break as lockdown was easing Summer 2020 but unfortunately this break we encountered a few issues.”
Firstly we would like to say the lodge is in a nice location, not overlooked with the added bonus of a hot tub and the guy who came out every day was very pleasant and friendly, all staff on site including the Haybarn were very friendly. We had problems with the fridge keeping food cool, this was reported and somebody came out while we were out and an email was received saying the fridge was working fine and implied the vents were blocked, by this time we had to throw out fresh produce and had ice packs inside to try and keep butter cool including a birthday cake. There was no improvement to the coolness of the fridge for the duration of our holiday, it was last tested in 2018 we would recommend a service. We also had a power cut for 7 hours, which was also reported and it came back on the morning we were leaving which spoilt our last evening. We would like to address, as have other recent visitors regarding the huge price increases for 2022, we booked this lodge in July 2020 for £1134.00 for 7 nights in 2021 and the same week if we wanted to return in July 2022 is £2030!! Even with the effects of covid 19 and inflation this price increase is unethical and unjustified. Unfortunately as other visitors have commented you have outpriced us returning.
Thank you for your feedback, we are delighted that you appreciated the excellent position of Wainwright Lodge with its delightful views up the valley, of course best viewed from the Hot Tub! Our apologies for the fridge it seems that it was working intermittently, this said we replaced it with a new Fridge Freezer unit on Friday. It has been difficult to source a replacement with poor availability and delayed deliveries at the moment. In the interim we had a temporary unit in place. The power cut was throughout the site and is very unusual and outside of our control. Please accept our apologies. In terms of the pricing this runs on a dynamic model, and higher prices are based on higher demand, however if the Lodge has lower demand the prices will fall. Please be reassured that all our guests who booked throughout the pandemic and had to cancel due to Covid were all given full no quibble refunds.
Property Owner