“When we arrived at 4:30pm the cottage had not been cleaned.”
This was resolved but took a couple of hours.
The lodge is on more of a building site than a holiday park.
There is no WiFi so no smart TV’s - Netflix etc…
The bifold patio doors magnet got stuck so we was unable to close them on our first night stay, with having young children this wasn’t great, and very unsafe.
The lodge is tired and needs some TLC to justify the £220 per night we paid, this was during the week too.
We expected much more.
This was resolved but took a couple of hours.
The lodge is on more of a building site than a holiday park.
There is no WiFi so no smart TV’s - Netflix etc…
The bifold patio doors magnet got stuck so we was unable to close them on our first night stay, with having young children this wasn’t great, and very unsafe.
The lodge is tired and needs some TLC to justify the £220 per night we paid, this was during the week too.
We expected much more.
Thank you for your feedback, however it is not accurate at all and it is very dissapointing to read your review. Thankfully people reading all our other lovely reviews will see your intent. You arrived at 3pm and yes through complete human error our cleaner had missed this lodge. This has NEVER happened before. She arrived by 3.30pm and had it spotless for you. We refunded you £100 for the inconvenience. You were very nice to our face and understood and were really friendly. You then sent abusive messages late at night and videos of the cooker saying it didn't work, however it did you just had it on the wrong setting. The bi fold door magnet would not release and this was at 9am NOT over night so please don't lie. We had someone there within 20 mins and he found a sticky substance all over the magnet - very strange. He removed the substance and the magnet was fine. The lodge is far from tired and our site is not a building site.
You were basically after a free holiday and I don't think you realise how such malicious reviews can effect people's business. We pride ourselves on the amount of return guests we have throughout the year which is testament to their experience and stay.
Property Owner