We are no longer accepting bookings for holidays arriving before 4th July 2020 and no travel to holiday accommodation is allowed

Coronavirus (Covid-19) Update & FAQs

Last updated: 27 November 2020 18:31

If you are travelling between 23rd and 27th December

The UK Government and Devolved Administrations have recently announced a relaxation of restrictions across the UK over the Christmas period, between 23rd December and 27th December. These ‘Christmas Bubble’ rules will replace local / national restrictions.

If you have a booking which falls in full between 23rd December and 27th December you will be able to go on holiday, subject to the number of households in your travelling party.

If you have a booking which falls partly between 23rd December and 27th December, the remainder of your booking might be impacted by the local / national restrictions in place either side of this window.

We will contact any affected customers as soon as updates are announced by governments, and if you are unable to stay for the full period of your booking, we will facilitate an appropriate partial refund to reflect the days you are unable to stay at the property.

If you are only able to stay for one day of your booking (because your booking starts on the 26th or 27th December, or ends on the 23rd or 24th December, and local restrictions either side of the Christmas Bubble prevent you from travelling), you will be eligible for a full refund.

If you are due to travel before 23rd December (and not over the Christmas Bubble period), or after 27th December, please see below

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If you are travelling to or from England

If you live in an area of England categorised as Tier 1 or are due to stay at a property in England located in an area categorised as Tier 1, starting between the 2nd December and 16th December

If you live in an area categorised as Tier 1, or are due to stay at a property in an area categorised as Tier 1, you may not be able to travel if there are 7 or more people in your party which are not from a single household / bubble. You can check the coronavirus restrictions in your area here.

If your booking is affected and has a start date between 2nd December 2020 and 16th December 2020 you may either rearrange your booking to new dates, with no amendment fee; or receive a full cash refund* if preferred by emailing bookings@lakedistrictlodgeholidays.co.uk quoting your 5 digit booking reference number

We are contacting all customers who we believe may be affected by this and are due to travel during this period.

We are working through refunds as quickly as possible.

If you live in an area of England categorised as Tier 2, or are due to stay at a property in England located in an area categorised as Tier 2, starting between the 2nd December and 16th December

If you live in an area categorised as Tier 2, or are due to stay at a property in an area categorised as Tier 2, you may not be able to travel due to restrictions on household mixing. You can check the coronavirus restrictions in your area here.

Please contact us to discuss the options available to you. Impacted customers, whose bookings are unable to go ahead due to restrictions on indoor socialising of one household or support bubble only, you may either rearrange your booking to new dates, with no amendment fee; or receive a full cash refund* if preferred by emailing bookings@lakedistrictlodgeholidays.co.uk quoting your 5 digit booking reference number

We are experiencing high volumes of contacts, we thank you for your patience.

If you live in an area of England categorised as Tier 3, or are due to stay at a property in England located in an area categorised as Tier 3, starting between the 2nd December and 16th December

If you live in an area categorised as Tier 3, or are due to stay at a property in an area categorised as Tier 3, you may not be able to travel. You can check the coronavirus restrictions in your area here.

If your booking has a start date between 2nd December 2020 and 16th December 2020 you may either rearrange your booking to new dates, with no amendment fee; or receive a full cash refund* if preferred by emailing bookings@lakedistrictlodgeholidays.co.uk quoting your 5 digit booking reference number

We have emailed all customers who we believe may be affected by this and are due to travel during this period. Please follow the instructions contained in this email and log into your online account and select ‘cancel bookings’ to make your choice.

We are working through refunds as quickly as possible.

If your booking is due to start after 16th December 2020 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Government guidance.

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If your booking is for a property in England and is affected by the ‘Rule of Six’ in England

If your booking is for a property in England and is due to start between 3rd December 2020 and 23rd December 2020 and your party are unable to travel due to the ‘Rule of Six’ legislation, you may either rearrange to new dates in 2020 or 2021, with no amendment fee; or receive a full cash refund* if preferred.

We have emailed all customers who we believe may be affected by this and are due to travel during this period. Please follow the instructions contained in this email.

This policy currently applies to bookings with a party size of seven or more guests. It is your responsibility to understand whether your booking is affected and whether or not you are able to travel. The latest government information can be found here: England.

*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Lake District Lodge Holidays as an Agent on behalf of the Owners. Lake District Lodge Holidays is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.

Last updated: 27th November 2020

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