“I don’t normally leave a review but on this occasion I feel I need to.”
To start I want to say the lodge is beautiful and the views are amazing, it’s lovely to wake up to that view every day. However when we arrived the whole lodge was frozen, there was no heating and the water to everything had completed frozen, we tried to get maintenance but it was going to be a few hours. Luckily my husband is a farmer and had spent all week unfreezing pipes so after about 4-5 hrs we managed to get things up and running but it did take until well into the next day to start to get warm. I completely understand things being frozen with the weather but I feel someone should have checked on the property to make sure everything was ok before we arrived then the issue could have been sorted, it was that cold even the water in the toilet bowl was completely frozen, like I mentioned my husband had spent all week defrosting pipes, he didn’t expect to when we are going away for a weekend. We did feel like we had a wasted night at the lodge which is sad because it’s was a really lovely place to be when it was warm.
Many thanks for taking the time to submit your valued feedback. We are delighted to hear that you enjoyed the lodge and the lovely views which surround Lakeside. It is regrettable that you found all pipes to be frozen on your arrival, this was an unprecedented spell of extreme temperatures which resulted in many properties being affected by the same issue. Unfortunately, due to the high number of lodges impacted by frozen pipes etc that day, we were unable to check each one prior to arrival. Whilst we appreciate this was not an ideal situation for you, as guests, we did attend as soon as possible to help resolve the problem. We do understand your disappointment and apologise for not being able to attend sooner.
Property Owner