“On arrival, all appeared lovely, until we started to unpack and start using items from the kitchen.”
The place was filthy. And I mean really dirty. I left feedback for the owners in the visitors book and have not been contacted by the owners which is just terrible. I have taken pictures and intend on sharing them on here if it’s possible and with the owners. Food still left on crockery, cutlery, and other kitchen equipment. Chocolate wrappers left down the side of beds, children’s toys left, dog food on the floor, filthy dog feeding station, filthy dustpan and brush, dog hairs all over the standing lamp base. My children dropped something g behind the sofa and moved the sofa to retrieve it only to find, dog poo bags (empty thank goodness) underneath, dried food into the floor, dog hair all over and thick dust everywhere including the wood surrounding the bed headboards. The bathroom was dirty, black gunge around the shower screen where it meets the bath, dirt around the toilet (upon cleaning my cloths came up yellow
Feedback from our guests is invariably positive so we were shocked and disappointed to read the comments lodged by Mr And Mrs Wallis,
and astonished that at no time over the two weeks of their stay did they contact us to alert us to the problems that they encountered. They must have read the comments from previous
guests in the guest book and realised that what they encountered was not how our lodge is normally presented.
Had they contacted us on the day of arrival we would have immediately driven up and, in conjunction with our cleaning company,
addressed all the issues and done a deep clean.
Our contact details are posted at the entrance to the lodge and internally so contact would have been easy.
Several Maintenance issues were raised:
Black gunge on the shower door seal: The seal was replaced in March and on checking was found to be clean.
Bath plug not sealing properly: The nylon
seal had become detached. I removed the plug and reattached the seal.
The gas hob igniter temperamental: The switch was removed and the contacts cleaned.
All of the above took minutes to rectify and could have been resolved on day one, had we known. We pay our cleaning company handsomely for their services and expect better from them. We have raised the issues with them in the strongest possible terms.
Property Owner
