“Lovely lodge on Pony Meadow, nice quiet position.”
Comfy bed/sofa. All in all very nice modern , well equipped lodge. A few negatives : En suite Shower door very unsafe…left door kept coming off the bottom runners and hence doors did not fully close together. Water able to spray onto floor…bit of a nuisance. And shower head had very little pressure ! Needs some attention. WiFi was rubbish or non existent in lodge and needs addressing with site owners(Park Dean)..essential for some people who need to work/need contact even when away. This situation has gone on for all the years we have been coming.!!☹️ And a parasol for outside would have been great ,as it was quite warm some days and had to hide inside for shade. All in all though, still a lovely relaxed stay…
Many thanks for your valued feedback, we very much appreciate you taking the time to complete and submit this to us. We are delighted to hear that you enjoyed the lodge and its peaceful position on the park. We are so pleased that you enjoyed a lovely, relaxed stay.
It is regrettable that you experienced some negatives during your time in the lodge and we thank you for bringing these to our attention. We will investigate the maintenance issues and ensure that the areas of concern are rectified as soon as possible.
The Wi-Fi is, unfortunately, a park issue and not our responsibility. We do, however, appreciate how frustrating this can be and feedback in this regard is also useful as we are constantly look at ways of improving all aspects of our guest experience.
Thank you for the suggestion of providing a parasol for warmer days, we will certainly look into the possibility of installing one of these.
We do hope that you will visit again and look forward to welcoming you back in the future.
Property Owner