“This is a lovely lodge which is well-maintained, clean and spacious.”
It’s suitably equipped for a holiday lodge (though no bath sheets which would be useful). We had a lovely holiday overall but the Parkdean clubhouse (which has a restaurant/bar, swimming pool, small shop) really let things down. We have been to White Cross Bay 3 times before but we felt standards had dropped this year. The service in the restaurant was appalling with longs delays, missing items and a limited menu. Meals have to be ordered via an App and downloading and using it was really ...
It’s suitably equipped for a holiday lodge (though no bath sheets which would be useful). We had a lovely holiday overall but the Parkdean clubhouse (which has a restaurant/bar, swimming pool, small shop) really let things down. We have been to White Cross Bay 3 times before but we felt standards had dropped this year. The service in the restaurant was appalling with longs delays, missing items and a limited menu. Meals have to be ordered via an App and downloading and using it was really difficult given that the Wi-Fi is useless and it’s difficult using even 3G/4G on site. On one occasion, we sat in the restaurant for 15 minutes trying to get the app to work and eventually gave up, and went to the bar to try and order. When we got there, we were told that all meals were sold out and there is absolutely no food available. This was at 7pm! On another occasion, the bar closed at 10pm because staff wanted an early finish despite there being customers still present. I’d have no hesitation in recommending this lodge, but I don’t think I’d recommend White Cross Bay again.
By the way, the Lee really is no Wi-Fi availability so bear this in mind if you need to do any work.
We are really pleased you enjoyed our lodge and thank you for your lovely feedback.
We are sorry you found the park facilities to be lacking, we believe good WiFi will be available very soon and the park is working hard to address the staffing issues.. Property Owner