“I appreciate this was pet friendly, but the place was covered in black dog hairs,especially on the very squeeky sofas and cushions ,they where even in the toilet, the decking was thick with cobwebs which is unavoidable this time of year but you would think it would be clean on arrival , the key lock only opened on arrival and we couldnt return the key to leave ,as it just wouldnt open.”
The hot tub lad came every day to check it which was good, on returning home i have had an email saying theres an faint orange mark on the white bedding and they are taking £34 out of my bank account without my permission to replace the bed set , i suggested we didnt mark any bedding , but in all fairness maybe buy a bottle of Ace to remove the so called mark , i am really upset by this as i know for a fact i stripped all bed before leaving and there were no stains /marks etc just dog hairs ,the good points it was in a lovely location , after paying £850 for 4 nights i am really shocked they are trying to get more money out of me for a full bed set for a stain on a quilt cover we didnt put there
Thank you for taking the time to review Black Dog Lodge.
We are disappointed you found dog hairs on the furniture, as our lodge is dog friendly there are always a few hairs that escape the clean but we will certainly look into this.
With regards to the bedding, our cleaning team reported the stain on the new white bedding after three attempts to clean it with product.
This is the only information we have, and as you are aware, the booking has a housekeeping bond of £100.
I am sure you would be disappointed to see a stain on the bedding on arrival so unfortunately this bedding is now unusable hence us requesting payment for a replacement.
We do hope you enjoyed your stay at Black Dog and the Lake District overall.
Maxine and Darren (The Owners)
Property Owner
