“Cleanliness is needing attention.”
We have been to this lodge previously and was more of a 5star then, now looking about 3star. The windows/windowsills/blinds and doors didn't look as if been touched for weeks(very dirty),the bedding was clean but very washed out/grubby looking and on departure when stripping the beds the actual duvets were all stained and grubby. Also there was half used soap dispensers and shower gels in bathroom/kitchen (which with covid should be thrown away and new ones put in place for the next customers), same applies to the toilet rolls, obviously what was left from previous occupants was just left and none spare!! Just feel with what we paid wasn't up to its usual high class standards as before.
- Heather, September 2021
Thank you for your feedback. We are sorry to hear the cleanliness was not up to our usual standard for your visit, the owners have taken this up with the cleaners directly and they have ensured it will not happen again. Following your comments on the bedding, the owners have purchased new bedding which will be delivered at the end of September. They would like to thank you for bringing it to our attention and please accept our apologies for the inconvenience caused. That said, we do hope you will return to see we take all feedback seriously and have acted on what you have said. Property Owner