“This is the third year running that I have stayed at this lodge.”
It is in a great location and is a fab sized lodge which I have always loved. The hot tub is also a bonus. Unfortunately it is now becoming a little tired and needs some attention to maintenance and cleanliness. On arrival the windows inside and out were filthy which in a lodge with this much glass really is noticeable. So I began by cleaning the windows to make my own stay feel more luxurious. Over the course of the holiday a number of maintenance issues became evident - extractor fan in the main bathroom was broken, dishwasher has a clip missing so the top shelf falls out when you use it, the light on the kitchen extractor fan was broken, dining table has a wobbly top, main bedroom ceiling has some mildew, pots and pans are chipped and the non stick is scratched, ornamental flowers are jaded. In addition throughout the stay when both doors were open there was a sewerage smell. I couldn't work out if this was a site problem although the rear lodge skirt was removed indicating that perhaps this was under repair. This is not the standard I have come to expect from this company and I have to say I was disappointed that this lodge does not appear to be being maintained to the standard it deserves given the number of issues. Needless to say I have not rebooked this lodge as usual. I could have complained whilst on site but did not want workmen throughout my stay so decided against this.
What did you enjoy most about your stay?
The location.
What one experience (e.g attraction, walk, day out) would you recommend for our future guests?
Grizedale go ape
- Dr Joanne Milner, Sep 2017
Thank you for your review, Joanne. As a regular guest to Cedar lodge we were deeply disappointed to hear that your stay was not to the usual high standard that you have come to expect, it appears a few things need addressing. As a direct result, our managing director has visited the lodge and taken steps to resolve the issues, as well as contacting the lodge owners. Occasionally we aren't aware of the odd maintenance issue arising between guest stays although as soon as we are made aware they are promptly addressed. Similarly, we were sorry to hear there was a cleaning issue that appears to have been overlooked - we have passed on your comments to the contract cleaners for their future reference. Please accept our apologies for the inconvenience caused and we are very sorry that you were disappointed with your stay on this occasion. We are sure that should you choose to return in the near future you will have, once again, an enjoyable stay in a great lodge. Cedar Lodge is indeed in a super location, perfect for exploring the Lakes, as well as offering really good family accommodation; spacious, modern and well equipped.
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