“1, En,suite shower has water drainage problems
2, wet room door locks from outside it's a struggle to get back in.”
3, No internet connection to smart TV
4, I notice a lot of cobwebs around holiday cottage I could of done with a Vacuum cleaner but none inside holiday cottage (not good at all)
5, A lot of noise from construction workers on site (please notify us if you have construction work carrying out)
6, site speed not kept mainly construction workers.
7, one of the windows nett curtain was missing
8, unable to use the wardrobe to its potential it was occupied with a spare
chair, pillow, clothes rack.iron board.
9, if I was going to change anything to holiday cottage it would be a hot tub installed on the side of decking
Thank you for your comments.
Since your stay, we have added a document into the lodge binder which will help address the internet connection issue.
In regard to the comments made about the maintenance and housekeeping of the lodge, had you made us aware of the issues during your stay, the team would have attended to try and resolve them. Furthermore, the feedback will be passed on to the teams to ensure that our high standards continue to be met.
Lake District Lodge Holidays and White Cross Bay Park are separate companies. White Cross Bay is an operational holiday park, and stated on the listing, maintenance is carried out at the park. This is outside of our control, and we were not made aware of any work going on during your stay, however had we been aware, we would have of course, let you know.
We will pass on your words.
Glenridding Lodge is not advertised as with a hot tub. We find that many of our guests who have stayed at Glenridding have thoroughly enjoyed their stay.
Property Owner
