“First 3 hours spent cleaning as on arrival found fridge full of previous occupants left over food and also found salad pieces on floor in dining area.”
Had to assume that lodge hadn't been cleaned properly. The rest of the lodge appeared spotless. Although in general did not justify the 400 pounds per night that we payed for this experience.
Thank you for bringing the cleaning issues to our attention.
Cleanliness and hygiene are two of our highest priorities, had we been made aware of these on your arrival we would have addressed these immediately for you.
Our Cleaning Services Manager will be reviewing our cleaning procedures with the cleaner, to make sure this doesn’t happen again.
The owners of Mere Brook Lodge was very disappointed to read your review, as they take great pride in providing the highest standard of accommodation for their guests and we understand the owner’s have spoken to you directly.
We apologise once again and do hope this will not deter you from returning.
Property Owner