“The park was lovely as was lodge ,but I think more detail should have been ...”
The park was lovely as was lodge ,but I think more detail should have been observed on the cleaning of the lodge, I didn’t feel it had been cleaned throughly, there was a lot of hair & dirt on carpet & sofa, I did try to clean as I took my dogs but unfortunately the hoover in main bedroom was completely blocked & smaller hoover wasn’t very effective, the Crockery ,utensils & saucepans very dirty & greasy, I appreciate that you rely previous occupants but I think should be checked, sorry this isn’t positive feedback but everything else was wonderful
Thank you for your feedback following your stay to Rowan Lodge. We are so sorry to hear you had some cleaning concerns. It is most unusual for this lodge and having spoken with the cleaners we are sure that no further issues will arise. We shall check the hoovers – thank you. Whilst it is now too late to put these matters right for you, please do keep in mind for future stays that our team are on hand throughout your stay to help, and had you let us know at the time we would have promptly addressed these for you. As such we can only say we are sorry and thank you for letting us know. On a more positive note, we are delighted that otherwise everything was wonderful. Rowan Lodge really is a popular place to stay, and with eh stunning location it is easy to see why. We do hope to welcome you again soon and are sure everything will be to your satisfaction from the moment you arrive.
Property Owner