“Cozy lodge with perfect location.”
However, it was the worst holiday stay we have been in, the weather was cold and rainy. The heaters as well as the boiler didn’t work at all. We felt freezing and couldn’t enjoy the stay. In addition, the dishwasher was dirty and full of water, the smell was bad.
However, it was the worst holiday stay we have been in, the weather was cold and rainy. The heaters as well as the boiler didn’t work at all. We felt freezing and couldn’t enjoy the stay. In addition, the dishwasher was dirty and full of water, the smell was bad.
It is lovely to hear you thought the lodge was cozy and in a perfect position however I am very sorry to hear that you didn’t enjoy your stay. Whilst the weather is something out of my control and it was not good for July I did send a gas engineer the morning you reported the problem who established the boiler had been turned off for some reason and he put it back on and re set it. The agent or myself didn’t hear anything further from you so we assumed all was ok. The lodge also does have an electric fire and an additional oil filled radiator which were both working fine even if the boiler didn’t come on so the lodge could have been made warm.
It is a shame you didn’t contact either myself or the agent as the engineer is on site everyday and could have come at any time to sort any problems you had.
We have a new boiler fitted now so this couldn’t happen again.
The dishwasher hadn’t been allowed to complete its cycle which was why it had water inside and smelt. It simply needed turning back on until it had finished. Again if the agent or myself had been contacted this could have been easily rectified. I leave my no on show throughout the lodge to ensure I can sort any problems quickly.
My housekeeper sent me photos of how you left the lodge which was very upsetting but now I know you didn’t enjoy your stay perhaps I understand why.
Property Owner