“I read other reviews before we stayed and generally what I read is true.”
It's a nice lodge, good spot on the park, it's snug, the beds are comfy, the facilities in the lodge and on the site are decent and we enjoyed our stay. There were no functional issues with anything at all in terms of the lodge, everything was fine. But....it suffers from a lack of personal touch and is showing signs of age and some of the stuff could easily be sorted. Little things like the hot tub buttons have worn away so you can't see which button does what. We only figured out there was a light under water on the last day. The decking furniture is going rusty, seat pads are like super thin. Easily sorted things! The outside fencing and flooring is starting to go rotten in places too, particularly the gate and the decking around the hot tub. And the actual lodge external walls have had paint layered on top of paint to cover where it's blistered which makes it look a bit of a mess. Not big deals and none of it affected our holiday at all but when you've paid over £1k for a week you want a little bit of luxury and I didn't feel like it had that. Some of the kitchen utensils in the drawers were dirty and there were some dirty pots in the dishwater too when we arrived. That's no fault of the owners, it's entirely down to the previous guest who was too lazy to clean them. But again, it's not what you want. Maybe it's to be expected when a 3rd party company is managing things. They'll be using minimum wage cleaners who've got 10 lodges to clean in 2 hours so all you get is a superficial cat lick. I can put up with that when I book a Sun £9.50 a day break at a Haven Park in Scarborough but not when you're on a 5* luxury establishment. Things like a dirty sponge scourer and a plastic food label left on the decking. Just silly careless stuff! I saw the owners responded to a similar review by saying they stay regularly and they take a pride in it. I have sympathy with them. I can't imagine the costs of maintaining a lodge on a park like Limefitt and the last thing you want to do when you visit yourself is spend all your time painting and decorating but it really needs a spruce up. It probably reads like I wouldn't recommend this lodge but I would. It's in a great spot and we did have a good time. It just needs a bit of TLC. That's all! It wouldn't take much to make it perfect. Just a word about the site. There's a lovely Bar/Restaurant but they kept closing early because they said it was quiet. Even Saturday night they called time at 9pm which was frustrating. That's really bad, short term thinking. We just didn't bother going in after the 4th night because of it so they've pretty much done themselves over there! Self fulfilling prophecy. How do you expect to be busy if you keep randomly closing early?
***OWNER UPDATE***
Thank you for your review, and we have reflected on your comments. After a busy season, we have now managed to get to the lodge, and address the issues raised. We use the lodge ourselves, and do try to keep on top of any issues that might arise. We were happy to hear that the issues that you raised appear to be mostly cosmetic, and did not detract from your stay. We have spoken with the housekeeping supervisor regarding the cleaning issues, which will be addressed. The hot tub control panel has now been restored to its former glory, and a loose board on the decking has been resecured. We have also replaced the couches in the living room with brand new ones, as they were showing signs of wear and tear.
We have never had any comments made regarding the exterior paint before, and feel that saying it looked a mess is a little harsh..the pictures on the website are current, and an accurate reflection of the condition of the lodge.
That being said, any exterior paintwork maintenance is very much weather dependant, and any remedial work is carried out on an ongoing basis.
Thank you for your custom, and review. We have responded to reassure guests old and new, that we take care of our lodge, and care about our guests experience. We try, to the best of our ability, to keep on top of any issues that might arise, and do our best to remedy them if they do.
Many Thanks
Property Owner
