“To start;
1.”
I was informed by email to contact you with regards the code for the barrier!!! The email contained 3 different phone numbers, one for for the Reception which was an automated service and gave no option to speak to anyone. Another was for the out of hours team, no answer on that number. The third was to Lake District Lodge Holidays, who didn't have a clue what I was talking about. The young lady Jessica, informed me that she would contact the Park and then get back to me, well I am still waiting for that call back, even though I rang LDLH twice!! and promised a call back on both occasions, and speaking to the same person, still no call back! Only to find that when we arrived at the Park, the barriers where up and no code was needed, so what a carry on for no reason.
2. Upon arrival the lodge seemed immaculate, but upon going to use the freezer, we found the freezer to require defrosting, only one drawer out of 3 could be opened, and all three drawers had something in them from previous occupants, including 2 bags of opened ice cubes.
3. There is no information about the lodge held within the lodge, local information or anything else, which would have been useful.
4. There is a Wifi code displayed in the lodge in a picture frame, but once connected there is no Wifi/Broadband what so ever, it does not connect to the internet. Yes the Signal is bad there for mobile, but to to have absolutely no Wifi/broadband when advertised as having it is terrible these days.
5. On Saturday morning the Electricity went off at 9:20am, which meant breakfast couldn't be cooked as we couldn't use the cooker, we couldn't wash or shower as there was no hot water. We couldn't use the hot tub, no TV etc etc.... We had a meal planned for my wife as it was her birthday at Lunchtime, which we couldn't go to as we couldn't get ready to go. The electricity came back on at 2:30pm.
The lodge itself is very nice, but could do with the utensils and frying pans renewing. There was a fast era of knives and fork...and only 2 Tea Spoons!! which we found pretty bizarre.
This was supposed to be a surprise weekend away for my wife and friends to celebrate her birthday, instead it was a bit of a nightmare.
We are not the sort of people to complain but if you don't know how can you provide a service to the standards you are advertising.
It states in the terms and conditions that a complaint should be directed to the lodge owner!! Who is the lodge owner? Where are there contact details?
