“Quite disappointed , on arrival we received a telephone call to say that the cleaner was running late and that the lodge would not be ready for another half hour.”
At the moment of receiving the call we had just arrived on site for our 6th visit. We brought along our 2 Cocker Spaniels, who realising where they were, got very excited and had to be taken out of the car and walked around for the half hour. The cleaner did apologise, and we realise that it wasn't her fault, maybe her total workload is too much for the time allocated??
When we accessed the lodge everywhere was clean, and my wife decided to make a brew. When she looked in the cupboard there was only one cup! On searching round we found the rest, with various other crockery/cutlery items still in the dishwasher!! Unfortunately one cup had been put in the wrong way round and was full of water, when the cup was moved all the water spilled on the floor which of course had to be cleaned up!!
Overall the lodge was what we expected and up to its usual standard, and we totally enjoyed our stay.
Unfortunately there was also an issue with the sewerage system to the whole site, and a large pumping machine and tractor had to use the parking area for the lodge. The operatives were there all day whilst we were out and still there on our return! They were very courteous and full of apologies and left site around 7.30pm.
Maybe we were just a bit unlucky on this visit, but overall enjoyable as usual.
What did you enjoy most about your stay?
The Lake District as a whole & the lodge location
What one experience (e.g attraction, walk, day out) would you recommend for our future guests?
Everwhere
- Mr Graham Darwen, Apr 2018
Thank you for your review, Graham. We note your disappointment and apologise that the lodge was not ready for when you arrived. Whilst we are confident it was a one off we have also taken steps to ensure it will not happen in the future. We further apologise for the inconvenience caused by contractors using the allocated parking space for a day. Occasionally it is necessary for various works to be carried out on the Park and had we known we would have notified you with a suitable alternative. Jinnyspinner is a traditional log cabin with a riverside setting. Cosy and full of charm, a lovely place to relax and unwind. We will be delighted to welcome you for another stay in the near future.
Property Owner
