Rivendell

Thank you for the review, Leanne. It is pleasing to hear the lodge was to your satisfaction and you had a lovely stay. Your further comments have been passed on to the park management for their information and we are sorry to hear of your experience. As we are the booking agent to this privately-owned lodge, the Park facilities and any activities organised by the park are something outside of our control. We can only assume that the issue has been resolved as we have had no further comments. We are delighted you enjoyed your stay and we look forward to welcoming you again in the near future. Rivendell is great place for families, as a base to explore the Lakes or simply to relax and unwind – the hot tub is so relaxing!

Fiona - Lake District Lodge Holidays , January 2019

Thank you for your review, Susan. We take on board all you have said and apologise that a few things were not quite right for you, although it is pleasing to hear you had a good holiday. With regard to the BBQ, as detailed on our website we ask that guests bring a disposable to use on the slab or stone provided. This is due to guests not cleaning owner’s BBQ’s and complaints received. We apologise for any inconvenience caused and we will certainly look at ways to make this clearer in future. We note your comments regarding the cleanliness and we apologise that a couple of things had been overlooked. We have spoken with the housekeeper so as to ensure something similar does not happen again. Furthermore, we will be monitoring the cleaning company more closely in future. Rivendell is a three-bedroom holiday lodge with hot tub, and a great location for exploring the Lake District or taking dogs on walks! We are delighted you would recommend the lodge to others, thank you. Perhaps we will welcome you again in the near future?

Fiona - Lake District Lodge Holidays, September 2018

Thank you for the review, Robert and it is pleasing to hear you enjoyed your stay. Rivendell is a great lodge for families as it is super equipped and spacious, complete with hot tub. Ideal as a family retreat or a great location for exploring the Lakes. We will pass on your suggestions for improvement to the lodge owners for their reference, thank you for these. Whilst the swing seat has been removed and we apologise for any inconvenience caused, the lodge is equipped with outdoor furniture to comfortably accommodate six guests. We note your further comments relating to Park facilities and services and although these are something outside of our control as booking agents, thank you for letting us know and we will also pass these on to the park management for their reference. We are delighted to hear you had an enjoyable family holiday and thank you for recommending the lodge to others. It will be a pleasure to welcome you again next year.

Fiona - Lake District Lodge Holidays, July 2018

Thank you for your review, Sarah. We note all you have said and apologise that a few things were not quite right for you. We are disappointed that you did not contact us at the time which meant we were not able to rectify these issues for you. With particular reference to the hot tub, although it is serviced daily by an independent contractor, we would have gladly asked the contractor to return to check the tub and put your mind at rest. We do advise that guests replace the lid after each use as it helps limit tree debris falling in. This particular lodge is situated beneath a tree and is therefore susceptible to leaves and twigs falling. We do apologise for any inconvenience caused and please note for future reference, a quick call to us and we will gladly rectify any issues you may have. Our aim is that guests have an enjoyable experience and we will do our utmost to put things right. We have passed on your comment about the canopy to the lodge owners for their reference – thank you for letting us know. Thank you for your further comments on parking and we will certainly look to see if this can be made clearer. Rivendell is a spacious three bedroom holiday lodge with hot tub and a great location for exploring the beautiful Lakes. We are sure that any future stays you may have will be to your satisfaction.

Fiona - Lake District Lodge Holidays, June 2018

Thank you for your kind comments, Carole. Rivendell is a spacious, well equipped lodge and in a great location for exploring the Lakes. We are delighted to hear you enjoyed your stay and we look forward to welcoming you again in July.

Fiona - Lake District Lodge Holidays, March 2018

Thank you for your review, Natalie and we were sorry to hear there were a few things not quite right for you during your stay. Whilst we note and apologise for the issues you encountered we also note that these were not reported to us until the day of your departure which meant we were not able to rectify these things for you. With particular reference to the cleanliness of the lodge, had you done so we would have asked the cleaners to return and undertake whatever necessary and to your satisfaction. We know this should not have been necessary and we are reviewing our procedures to ensure, where possible, that these issues will not happen in the future. Please accept our apologies. We have contacted you directly with regard to the DVD and we can only apologise that we have not been able to return it to you. The disc is ‘jammed’ in the player and although we have offered to arrange a suitable replacement we have yet to hear back from you. We take on board all you have said and are confident that should you choose to return, the points raised will have been addressed to your satisfaction.

Fiona - Lake District Lodge Holidays, January 2018