“Was disappointed to have no internet access at the property throughout our stay which is obviously listed in the brochure.”
On the night before our departure, the heating system went off, so we had no hot water or heating. The fault was a F1 problem (low water pressure) with the boiler…I tried to reset the boiler but it did not work. We contacted the emergency numbers provided but it didn’t help us on our departure day.
Thank you for your feedback. However, we were never contacted by you at any point during the week regarding either the internet or boiler issue. In the event there is a problem at the lodge, the Park support staff are on hand to provide necessary assistance. If you had called us we could have contacted them to assist with the issue..
We visited the lodge yesterday for our regular check and the boiler was fully working - both hot water and heating.
As regards the internet this can be accessed via the Park Owners Wi Fi connection. Details of which are in the Guest Information Pack, as is our contact number. Property Owner