“After a 300 mile trip we walked into the lodge to a very strong musky smell, opening all the windows and doors aired the property, but the smell returned as soon as they were closed again.”
Returning from days out we were greeted with this smell. Looking around the lodge we found the main bathroom toilet wasn't fixed; so moved when sat on. The 'jacuzzi' bath although still advertised has been replaced with a standard style tub. The basin drawer didn't close properly, along with 3 of the kitchen doors also. The floor in the kitchen has water damage and sinks when walked on, same in the bathroom. My wife freaked out when she found previous occupants hair in the bedroom drawers, and ...
Returning from days out we were greeted with this smell. Looking around the lodge we found the main bathroom toilet wasn't fixed; so moved when sat on. The 'jacuzzi' bath although still advertised has been replaced with a standard style tub. The basin drawer didn't close properly, along with 3 of the kitchen doors also. The floor in the kitchen has water damage and sinks when walked on, same in the bathroom. My wife freaked out when she found previous occupants hair in the bedroom drawers, and on the window sill. This combined with the smell made us feel dirty throughout our stay, so much so we left a few days early. The lodge can be described as 'tired'. We feel the advert photo's need updating to reflect its current appearance, inside and out as much has changed. The wifi is weak, drops out often and can't be used with the smart tv. The park itself is very nice, with great views, and access to the lake, with a nice bar grill onsite. A great base for exploring the area.
We are sorry that you had any issues when staying at our lodge. Upon your departure we did not find any evidence of any smell. There are contact numbers in the guest file at the lodge for both the owner and housekeeper. if there are any issues we can then aim to resolve them asap. However we were never contacted. Previous reviews evidence a high standard of cleanliness.
The bathrooms and flooring were replaced earlier this year. The flooring and the doors have all been checked and there is no issue. The jacuzzi bath is not referred to on the Sykes website.
Property Owner