“Lovely lodge, but unfortunately for our entire stay we had no water pressure.”
We reported this to reception, who said that because it was a private booking there was nothing they could do and that they needed to seek the owner’s permission before attending. As a result, we were unable to shower for the duration of the stay, which is not acceptable, particularly with children. We decided to cut our stay short and leave on the Sunday. When we were leaving, we saw the maintenance team working on the same problem at the lodge next door. They stated that reception should not ...
We reported this to reception, who said that because it was a private booking there was nothing they could do and that they needed to seek the owner’s permission before attending. As a result, we were unable to shower for the duration of the stay, which is not acceptable, particularly with children. We decided to cut our stay short and leave on the Sunday. When we were leaving, we saw the maintenance team working on the same problem at the lodge next door. They stated that reception should not have advised what they did and sent the team round to rectify the issue.
I have stayed with Hoseasons, particularly at White Cross Bay, on several occasions, and this trip was very disappointing and below the expected standard.