“We stayed at Xmas.”
On entering cabin it looked lovely. Very welcoming with a tree up. Nice touch. HOWEVER it wasn't clean. We all thought the "cleaners" relied on us customers cleaning before we vacated for fear of being charged. I am assuming they must of applied a cats lick to the property as it was dirty. Built up dirt. Toilet seat underneath was yellow with wee stains. Mould on the curtains. Accumulated dirty, cobwebs and filth on cupboard tops and behind the beds, under chairs and sofa.
The microwave shorted out first time we used it and the hoover.
- Richard And Jackie, December 2022
We were sorry to hear that the lodge was not up to its usual standards of cleanliness, had we been made aware of these issues on your arrival or during your stay, we could have arranged for the cleaners to return to address these for you.
The issues you mentioned regarding the toilet seat and the curtains, could have been replaced and any additional time taken to rectify these, would have been added to prolong your departure time from the property.
We have given a gesture of good will, following the issues you raised, although, we are aware that you moved several items of larger furniture around which we do not feel was appropriate. We can confirm we did attend the lodge the day after your departure, and did not find any filth or dust on the cupboard tops which you mentioned.
Property Owner