“Looked lovely when we 1st walked in a few cobwebs in places not enough knifes ...”
Looked lovely when we 1st walked in a few cobwebs in places not enough knifes and forks no privacy when using the hot tub we also had to leave early as all the mattresses were not fit for purpose both of us could not get a good night sleep even when we tried the single beds
Looked lovely when we 1st walked in a few cobwebs in places not enough knifes and forks no privacy when using the hot tub we also had to leave early as all the mattresses were not fit for purpose both of us could not get a good night sleep even when we tried the single beds
Thank you for taking the time to leave a review. We’re pleased to hear that you thought the property looked lovely when you arrived.
We’re sorry that a few cobwebs affected your experience. Being situated in the Lake District, surrounded by trees and countryside, spiders and the occasional cobweb are unfortunately very difficult to avoid completely, although we do of course ensure the lodge is cleaned and checked before every arrival.
Regarding the hot tub, we understand your comments about privacy. Unfortunately, the park rules prohibit owners from adding screening or structures around the hot tub areas, so this is unfortunately something that is outside our control.
We’re also sorry to hear that you found the beds uncomfortable. We take comments about comfort seriously and will certainly check the mattresses again. We haven’t previously received complaints about the beds, but we appreciate that comfort is very personal and will keep your feedback in mind.
We’re also sorry that you felt there were not enough knives and forks and will check the kitchen inventory to ensure there is an adequate supply for our guests.
It’s disappointing to hear that you had to leave early, and we’re sorry that your stay did not meet your expectations. We do appreciate your feedback, as it helps us continue to improve the experience for future guests.
Property Owner