What happens if we cancel?

The deposit and booking fee (£125) is non refundable. If a booking is cancelled after the balance is paid then a refund will only be made if we are able to relet the lodge. The refund will only be for the amount received by us (which may be a discount on the original price to sell a late booking) less the £100 deposit element of the booking. We strongly recommend guests consider Refund Protection or Cancellation Cover. Potentially suitable policies can be viewed here.

For our full booking terms and conditions click here.

Yes. We can arrange for celebration items to be left in the lodge for your arrival. We kindly ask you to contact us at least 7 working days (Mon-Fri) prior to your stay to arrange this.

Celebratory items include a bottle of something (champagne, red or white wine, Prosecco) helium balloon, chocolates and flowers (minimum spend £25 flowers only). (Please note these are subject to availability).

We will add a £5 charge for this service.

If bringing your own, our owners kindly ask that you do not stick items to the walls/furniture in the lodge.

Please contact us if you need to make any material changes to your booking.

In exceptional circumstances and at our discretion, a booking can be moved to the same property (subject to availability) or another property. There is a £25 administration charge for all booking material amendments to a booking once placed (e.g. adjustment of days in a stay involving the reissue of booking confirmations).

Certain lodges may require a compulsory security/damage deposit before allowing guests to stay. In certain circumstances it may be requested to allow, for example, a larger breed of dog or 3rd dog to stay.

A security deposit is also taken for any single sex groups, groups of young adults or guests from overseas in line with our owners’ wishes.

The security deposit of £100 is added to the cost of the booking and paid with the balance. If not called upon it will be refunded within 7 days of departure.

We reserve the right to charge an amount to put right any damage/pet damage/excess cleaning under advice after your stay if it is necessary. All damages should be reported immediately.

We are unable to accept bookings for stag and hen parties without exception.

Your stay will be on a family park with many privately owned lodges. We will consider stays for single sex groups for persons over 25 years old only. Additional information will be required before accepting a booking and we will point out certain rules of the park. Where these bookings are accepted we will require a £100 security deposit which is payable with the final balance. This will then be refunded within 7 days of the stay provided it is not called upon.

The park management will ask people to leave if there are reports of noise or unsociable behaviour or they become aware that people are staying on a hen or stag party. No refund will be given should this happen.

 

Yes – please see our dedicated special offers page. This will include our popular 2 night weekend specials which are usually released around 1 month prior to the date.

All guests who have booked with us previously receive a 10% loyalty discount when returning to the same lodge*. If this is a different lodge you will receive a 5% loyalty discount.

Returning guests discounts are not applied automatically when an online booking is made. Our booking system recognises names, postcodes and email addresses and the appropriate discount will be applied when the booking is processed. Please pop a note in the ‘Additional information or special requirements’ box when booking online if your contact details have changed since you last booked. We will always ensure a returning guests discount is applied where appropriate even after a booking has been made and the balance paid.

(* Excludes Easedale Lodge. 5% maximum discount at Valley View & High Borrans)

Yes where we have availability, a booking can be processed providing you have email access. You can book up to 5pm the day before arrival. However, our reputation for high quality often results in us being booked well in advance and we would always recommend that you book early particularly if you wish to stay during the peak holiday periods.

For all bookings made by telephone within 1 month of arrival where a secure payment cannot be made online then guests will need to call into our office in Windermere to verify payment and collect their paperwork.

We recommend paying securely online and we will provide a link if preferred. There is no cost for debit card transactions but we do have to pass on the 1.25% credit card handling charge imposed by our card services provider. We will accept bank transfers by prior arrangement but no cheques.