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The deposit and booking fee, £130, is non-refundable. If a booking is cancelled after the balance has been paid, a refund will only be made if we are able to re-let the lodge. The refund will only be for the amount received by us (which may include a discount on the original price to sell at a late stage) less the £130 deposit element of the booking.
As with any holiday, whether UK based or overseas, holiday insurance is important. Unexpected and costly problems could arise just as they could on an overseas trip. Having the NHS on hand does mean cover for unexpected illness or injury is not necessary, however, there are other aspects of your holiday that may require protection.
We therefore strongly recommend guests consider Refund Protection at the time of booking, or another form of holiday insurance.
For our full booking terms and conditions please click here.
Yes. We can arrange for celebration items to be left in the lodge for your arrival. We kindly ask you to contact us at least 7 working days (Mon-Fri) prior to your stay to arrange this.
Celebratory items include a bottle of something (champagne, red or white wine, Prosecco) helium balloon, chocolates and flowers (minimum spend £25 flowers only). (Please note these are subject to availability).
We will add a £5 charge for this service.
If bringing your own, our owners kindly ask that you do not stick items to the walls/furniture in the lodge.
Please contact us if you need to make any material changes to your booking.
In exceptional circumstances and at our discretion, a booking can be moved to the same property (subject to availability) or another property. There is a £25 administration charge for all booking material amendments to a booking once placed (e.g. adjustment of days in a stay involving the reissue of booking confirmations).
Selected lodges require a compulsory security/damage deposit before allowing guests to stay. In certain circumstances it may be requested to allow, for example, a larger breed of dog or additional dog to stay.
A security deposit is also taken for all single sex groups, groups of young adults or guests from overseas in line with our owners’ wishes.
The £100 security deposit is added to the cost of the booking and paid with the balance. If not called upon, it will be refunded within 7 days of departure.
We reserve the right to charge an amount to put right any damage/pet damage/excess cleaning under advice after your stay if necessary. All damages should be reported immediately.
Regrettably we are unable to reserve a lodge without a non-refundable deposit payment of £135 to secure a booking.
We are unable to accept bookings for stag and hen parties without exception.
Your stay will be on a family park with many privately owned lodges. We will consider stays for single sex groups for persons over 25 years old only. Additional information will be required before accepting a booking, and we will point out certain park rules. Where these bookings are accepted, we require a £100 security deposit which is payable with the final balance. This will be refunded within 7 days of departure provided it is not called upon.
Park management reserve the right to ask guests to leave if there are reports of noise or unsociable behaviour, or they become aware that guests are staying on a hen or stag party. No refund will be given should this happen.
Yes – please see our dedicated special offers page. This also includes our popular 2 night weekend specials which are usually released around 1 month prior to the date.
All guests who have booked with us previously receive a 10% loyalty discount when returning to the same lodge*. If you wish to stay in a different lodge you will receive a 5% loyalty discount.
Returning guest discounts are not applied automatically when an online booking is made. Our booking system recognises names, postcodes and email addresses and the appropriate discount will be applied when the booking is processed. Please pop a note in the ‘Additional information or special requirements’ box when booking online if your contact details have changed since you last booked. We will always ensure a returning guest discount is applied where appropriate even after a booking has been made and the balance paid.
(*Excludes Easedale Lodge and Windermere Lodge. 5% maximum discount at Horseshoe and High Borrans. Valley View – a 5% maximum returning guest discount is applicable but cannot be used with any other discounts.)
Yes – subject to a minimum payment of £100 each time and an admin fee of £25 to set up the instalment plan.
Yes – where we have availability. You can book online up to midnight the day before your planned arrival. We will accept same day arrivals by telephone only up to 3 p.m.
For last minute bookings (all bookings made within 1 month of arrival) we require an email address so that we may send a secure payment link, followed by the arrival information. Where an email is unavailable, we kindly ask guests to visit our office in Windermere to verify payment and collect your arrival information.
We suggest booking early to avoid disappointment, particularly if you wish to stay during the peak holiday periods.
We recommend paying safely and securely online. Alternatively, payment can be taken over the phone.
Please note: For bookings within 4 weeks of arrival, payment must be made online. If you prefer to book over the phone, we will send a secure payment link via email.
We accept Visa Credit/Debit/Delta/Electron and Mastercard Credit/Debit/Maestro. Regrettably we do not accept American Express or cheques.
There are no charges for debit or credit card transactions.